Privacy Policy

Olive and Ivory (Pty) Ltd
Effective date: January 2026
Last updated: June 2026

Who We Are

Olive and Ivory (Pty) Ltd is a registered South African boutique creative agency based in Gqeberha, Eastern Cape. We provide brand strategy, visual identity, web design, and digital services to SMEs, startups, and professional services businesses across South Africa.

Contact: hello@oliveandivory.agency
Website: oliveandivory.agency

What Information We Collect

When you interact with our website or services, we may collect the following personal information:

• Full name

• Email address

• Phone number

• Business name and industry

• Information you provide voluntarily via our contact form, booking calendar, or email correspondence

• Website usage data collected automatically via Google Analytics 4 (pages visited, time on site, device type, approximate location)

We do not collect sensitive personal information as defined under POPIA without your explicit consent.

Why We Collect It

We collect your information for the following purposes:

• To respond to enquiries submitted via our contact form or booking calendar

• To schedule and conduct Brand Consultations

• To deliver contracted services and manage client relationships

• To send project-related communications

• To improve our website and understand how visitors engage with it

• To send occasional updates or relevant information where you have given consent to receive these

We will never use your information for purposes beyond those listed above without notifying you first.

Legal Basis for Processing

In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), we process your personal information on the following grounds:

• Consent — where you have voluntarily submitted your information via our website

• Contractual necessity — where processing is required to fulfil a service agreement

• Legitimate interest — where processing is necessary for the ordinary operation of our business and does not override your rights

How We Store and Protect Your Information

Your information is stored securely using the following tools and platforms:

• Wix — website hosting and form submissions

• Google Workspace — email and file storage

• Notion — project management and client portals

• Calendly — booking management

• Zoho Invoice — invoicing and payment records

Each of these platforms maintains their own security and privacy standards. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

We do not store payment card details. All card payments are processed securely via Yoco.

How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by South African law. Client project records are retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your information at any time where retention is not legally required.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (e.g. Google, Notion, Calendly, Zoho) — only to the extent necessary

• Where required by law or a lawful order from a competent authority

• With your explicit consent

Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Know what personal information we hold about you

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where retention is no longer justified

• Object to the processing of your information

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at hello@oliveandivory.agency. We will respond within a reasonable timeframe and no later than 30 days.

Information Regulator of South Africa
inforeg.org.za
enquiries@inforeg.org.za

Cookies and Analytics

Our website uses Google Analytics 4 to collect anonymised data about how visitors use the site. This data helps us improve the website experience. No personally identifiable information is collected through cookies without your consent.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact

For any privacy-related queries or requests:
hello@oliveandivory.agency
Olive and Ivory (Pty) Ltd, Gqeberha, Eastern Cape, South Africa

Terms and Conditions

Olive and Ivory (Pty) Ltd
Effective date: January 2026
Last updated: June 2026

These Terms and Conditions govern your use of the Olive and Ivory website (oliveandivory.agency) and the services provided by Olive and Ivory (Pty) Ltd. By accessing our website or engaging our services, you agree to these terms.

1. About Us

Olive and Ivory (Pty) Ltd is a registered private company under the Companies Act 71 of 2008, operating as a boutique creative agency based in Gqeberha, Eastern Cape, South Africa.

Email: hello@oliveandivory.agency
Website: oliveandivory.agency

2. Use of This Website

By using this website, you agree to:

• Use it only for lawful purposes

• Not attempt to gain unauthorised access to any part of the website or its systems

• Not reproduce, distribute, or republish any content from this website without our written permission

• Not use any content from this website in a misleading or defamatory manner

We reserve the right to restrict access to the website or any part of it at our discretion and without notice.

3. Services

3.1 Scope of Services

All services provided by Olive and Ivory are subject to a signed service agreement and a 50% deposit received before any work commences. The specific scope, deliverables, timelines, and fees applicable to your project are detailed in your individual proposal and service agreement.

3.2 Packages and Pricing

Prices listed on this website are indicative starting prices and may vary based on project scope. All prices are quoted in South African Rand (ZAR) and exclude VAT where applicable. A formal quote will be provided before any project commences.

3.3 Revisions

Each project includes two structured review rounds unless otherwise stated in the service agreement. Additional revision rounds are billed at R600 per round and invoiced before implementation.

3.4 Timelines

Project timelines are estimates based on timely client feedback. Delays caused by late client feedback, incomplete information, or delayed approvals will extend the timeline accordingly. Olive and Ivory will notify clients of any delays on our side with a minimum of 48 hours notice.

3.5 Pass-Through Costs

Third-party costs including but not limited to website hosting, domain registration, and platform subscriptions are the responsibility of the client and are not absorbed into agency fees.

4. Payment Terms

• A non-refundable 50% deposit is required before any project commences

• The remaining balance is due upon delivery of final files or the agreed project milestone

• Invoices are due within 7 days of issue unless otherwise agreed in writing

• Late payments may result in work being paused until the outstanding balance is settled

• Retainer fees are invoiced on the 25th of each month for the following month and are due before the 1st. Work does not commence on a new month until payment is received

• Olive and Ivory reserves the right to charge interest on overdue invoices at the rate permissible under the National Credit Act

5. Intellectual Property

5.1 Ownership During the Project

All creative work produced by Olive and Ivory — including concepts, designs, copy, and strategy documents — remains the intellectual property of Olive and Ivory (Pty) Ltd until full and final payment has been received.

5.2 Transfer of Ownership

Upon receipt of full payment, intellectual property rights for the agreed final deliverables transfer to the client in writing. This transfer applies only to final approved deliverables and not to preliminary concepts, rejected designs, or working files unless explicitly agreed.

5.3 Portfolio Rights

Olive and Ivory reserves the right to feature completed client work in our portfolio, website, social media, and marketing materials unless the client has requested confidentiality in writing prior to project commencement.

5.4 Third-Party Assets

Any third-party assets used in a project — including fonts, stock imagery, or licensed software — remain subject to their respective licences. The client is responsible for ensuring ongoing compliance with any licences transferred as part of the project.

6. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of a project. This includes but is not limited to business strategy, financial information, and client data. This obligation survives the termination of any service agreement.

7. Cancellations and Refunds

• The 50% deposit is non-refundable under all circumstances

• If a client cancels a project after work has commenced beyond the deposit phase, any work completed to that point will be invoiced at the applicable hourly rate of R600/hour and deducted from any amounts held

• Olive and Ivory reserves the right to terminate a project in the event of non-payment, abusive conduct, or a fundamental breach of the service agreement. In such cases, completed work will be invoiced and the deposit retained

• Retainer agreements require 30 days written notice to cancel and are not refundable for the current billing month

8. Limitation of Liability

Olive and Ivory's total liability to any client in connection with services provided shall not exceed the total fees paid by that client for the specific project in question. We are not liable for any indirect, consequential, or loss of profit damages arising from the use of our services or deliverables.

We do not guarantee specific business outcomes — including but not limited to increased revenue, follower growth, or search engine rankings — as these are influenced by factors outside our control.

9. Disclaimer

The content on this website is provided for general informational purposes. While we make every effort to ensure accuracy, we make no warranties regarding the completeness or currency of the information provided. Use of this website is at your own risk.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or from services provided by Olive and Ivory shall be subject to the jurisdiction of the South African courts.

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services following any update constitutes acceptance of the revised terms.

12. Contact

For any queries relating to these terms:
hello@oliveandivory.agency
Olive and Ivory (Pty) Ltd, Gqeberha, Eastern Cape, South Africa